In my twenty-year professional career, I’ve participated in numerous courses targeted at advancing business, workplace, and personal skills, including managing conflicts. The Conflict Resolution Training by PROPEL has been the first course that I’ve actually requested to revisit and re-absorb. Compelling, pragmatic, and concrete, Jamie Notter masterfully guides the learner through increasingly complex scenarios that find the light in the gray, and leaves the learner with tools for the real world.