October 9, 2023 Maddie Grant

In today’s episode, Eric Ortega, Employee Experience Manager and Culture Coach at World Market, takes us on a journey through the company’s remarkable transformation, driven by the redefinition of their values, and how they use them to guide their culture transformation. Discover how they truly leaned into their employee feedback, navigated organizational change, and empowered their workforce to create a workplace where everyone thrives.

Eric shares both strategic and practical advice from the first moment that World Market decided to evaluate their values, all the way to how they are bringing them to life during every step of their employee journey. This episode is a must listen for all culture champions who are looking for better ways to use employee surveys as a part of their organizational strategy, especially when it comes to redefining their organizational values and using them to ignite their culture.

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Maddie Grant

Maddie Grant, CAE, is an expert culture designer and digital strategist who focuses on helping organizations unlock the power in their culture and navigate culture change. She has specific expertise in digital transformation and generational differences in the workplace. She has explored the language of workplace culture for several years through her books, co-authored with her partner in business and life Jamie Notter, including Humanize: How People-Centric Organizations Succeed in a Social World (2011), the Amazon category best-seller When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Business (2015), the Non-Obvious Guide to Employee Engagement (2019), and Culture Change Made Easy, coming out in Fall 2023.